We want you to be happy with your purchase from Catvithy. If you're not satisfied, we're here to help.
Return Window
You may return most items within 30 days of the delivery date for a full refund or exchange.
Condition of Returned Items
Items must be unused, undamaged, and in their original packaging with tags attached (where applicable) to be eligible for a return.
Return Shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective, or incorrect — in which case we cover the cost of return shipping and will provide a prepaid label.
How to Start a Return
To begin a return, contact us at support@Catvithy.com or +1 (559) 455-3685 with your order number and the reason for the return. We'll respond with instructions on how to send your item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are processed to your original payment method within 5-10 business days.
Exceptions
Final sale items, gift cards, and any items marked as non-returnable at the time of purchase are not eligible for return.
Questions
Reach out to us at support@Catvithy.com with any questions about your return.