Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with a tracking number and a link to follow its progress. You can also check your order status anytime by logging into your account or using the order confirmation link sent to your email.
Frequently Asked Questions
How long does processing take?
Orders are typically processed within 1–2 business days before they ship, since many of our pieces are handmade or hand-finished.
Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible at support@Catvithy.com and we'll do our best to modify or cancel it. Once an order has shipped, it can no longer be changed.
What is your return policy?
We offer a 30-day return window from the date of delivery. See our Refund Policy page for full details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. See our Payment & Billing Policy for more detail on checkout security and charges.
Do you charge sales tax?
No. We do not charge sales tax on orders.
My tracking hasn't updated — what should I do?
Carrier scans can occasionally lag behind the actual shipment. If your tracking hasn't updated in more than 5 business days, email us at support@Catvithy.com and we'll look into it for you.
Who do I contact with other questions?
Email us anytime at support@Catvithy.com — we aim to respond within 1 business day.